Shipping Policy

Shipping Policy

At Elemen, we aim to ensure that your products are delivered promptly and securely. Please review our shipping policy to understand our handling times, shipping durations, and how we manage backorders.

1. Handling Time

  • Processing Time: Orders are processed within 1-2 business days from the time the order is placed and payment is confirmed.
  • We strive to ensure that all orders are handled efficiently. However, processing times may be affected during peak periods or public holidays.

2. Shipping Time

Once your order has been processed and shipped, the expected delivery times are as follows:

  • Delivery Time: Depending on logistics and handling availability, customers can expect their items to arrive within 2-5 business days.
  • Delivery times may vary depending on the destination and external factors like shipping carrier delays, public holidays, or uncontrollable circumstances such as weather or COVID-19 restrictions.

3. Backorders

For products that are on backorder, the following timelines apply:

  • Backorder Delivery Time: Backordered items typically arrive within 7 to 15 business days under normal circumstances.
  • If there is an extended delay, Elemen will notify you via email or phone with updates regarding your order status.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of the order. For specific shipping rates, please refer to your checkout summary before finalizing the order.

5. Shipping Notifications

Once your order is shipped, you will receive a notification containing the tracking details. You can use this information to track your order and monitor its progress until delivery.

6. Delays and Exceptions

While we strive to deliver your products within the specified timeframes, there may be occasional delays due to circumstances beyond our control, such as:

  • Public holidays or peak shopping periods
  • Unforeseen logistics or carrier delays
  • Natural disasters or other major disruptions

If your order experiences any delays, we will notify you promptly and provide updates on the status of your shipment.

7. Shipping Questions or Concerns

If you have any questions about your order, need to track your shipment, or encounter any issues with delivery, please contact us via our Contact Page. We are happy to assist with any shipping inquiries or concerns.