Privacy Policy

Introduction

Welcome to Elemen (operated by Hanif Developments), your trusted provider of smart home products. We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using Elemen, you agree to the terms of this privacy policy.

Legal Entity:
Hanif Developments
P/35 Block B, Kelana Square,
Jalan SS 7/26, SS7,
47301 Petaling Jaya, Selangor, Malaysia.

If you have any concerns about your personal data or this policy, please contact us via our Contact Page.

1. Information We Collect

1.1. Personal Information

We collect the following personal data to process your orders and provide you with customer support, after-sales services, and newsletter updates:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed through third-party services like Curlec by Razorpay and Stripe)

1.2. Non-Personal Information

We also collect non-personal information automatically when you interact with our website. This may include:

  • IP address
  • Browser type and version
  • Pages viewed and actions taken on the website
  • Device information

This information is collected via cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support and after-sales services
  • Send marketing and promotional materials via our newsletter (if you opt-in)
  • Improve user experience on our website
  • Conduct analytics and monitor website performance via Google Analytics

We do not sell or share your personal data with third parties for their marketing purposes.

3. Cookies and Tracking Technologies

3.1. Use of Cookies

We use cookies to:

  • Enhance your browsing experience
  • Analyze website traffic and performance
  • Serve targeted advertisements on platforms like Google, Facebook, and TikTok

You may manage or disable cookies in your browser settings, but doing so may affect the functionality of our website.

3.2. Advertising

We use advertising services from Google, Facebook, and TikTok to show relevant ads. These platforms may collect certain information about your browsing habits through cookies and tracking technologies.

For more details, you may review the privacy policies of these third-party advertising platforms:

4. Sharing Your Information

We may share your information with trusted third parties to fulfill our services:

  • Payment Processors: We use Curlec by Razorpay and Stripe to process payments securely. We do not store your payment information.
  • Shipping Partners: We work with trusted shipping partners to deliver your orders.
  • Analytics: We use Google Analytics to understand website performance and user behavior.

We ensure that any third-party services we work with comply with strict data protection regulations.

5. Data Protection and Security

We are committed to safeguarding your personal data. Our website uses secure payment gateways (Curlec by Razorpay and Stripe) to process payments. Additionally, we have firewalls in place to protect against unauthorized access to your data. All information is stored on secure servers, and we work with trusted shipping partners to ensure the security of your order.

However, please be aware that no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights Under the Malaysian PDPA

Under the Personal Data Protection Act (PDPA) of Malaysia, you have the following rights:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request to have your personal data deleted by contacting us through our Contact Page.

We will respond to all such requests in accordance with the PDPA requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. While we currently do not have a set data retention policy, you may request that your personal data be deleted by contacting us through our Contact Page.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be noted at the top.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us through our Contact Page or at:

Hanif Developments
P/35 Block B, Kelana Square,
Jalan SS 7/26, SS7,
47301 Petaling Jaya, Selangor, Malaysia.

By using our website, you acknowledge that you have read and agree to this privacy policy.