1. Purpose of This Policy
This policy ensures that all comments and reviews submitted on Elemen.my reflect genuine user experiences and are shared in a respectful, honest, and responsible manner. We value customer feedback as it helps us continuously improve our products and services.
2. Who Can Leave a Review
- Customers who have purchased a product from Elemen.my.
- Users with a registered account, or those who checked out as a guest but choose to leave a review after purchase.
- Only one review per product is permitted per transaction.
3. Review Content Guidelines
We encourage reviews that:
- Provide honest feedback based on genuine experience.
- Include useful information such as product quality, functionality, and overall satisfaction.
- Use respectful language and are considerate of others’ views.
Reviews or comments will not be published if they contain:
- Offensive, obscene, or abusive language.
- Racial, discriminatory, political, or religious content.
- External links, promotions, or advertisements for other brands.
- False or unsubstantiated claims about a product.
4. Our Right to Edit or Remove
Hanif Development (002647287-X) reserves the right to:
- Edit, filter, or remove comments and reviews that violate this policy.
- Decline reviews that are irrelevant to the product.
- Remove duplicate or clearly fabricated reviews.
We will not alter the original meaning of a review when editing, except to correct spelling or remove inappropriate language.
5. Product Ratings
Star ratings (e.g. ★★★★★) reflect the individual opinions of customers. These ratings are not guaranteed to represent the official position of Elemen.my; however, we do review all feedback included in comments for the purpose of continuous improvement.
6. Verified Purchase Reviews
Reviews marked as “Verified Purchase” confirm that the reviewer has genuinely bought the product from Elemen.my. We reserve the right to check transaction records before publishing a review in order to ensure its authenticity.
7. User Responsibility
By submitting a comment or review, the user:
- Grants Elemen.my permission to publish, use, and display the content on the website or in promotional materials.
- Confirms that the content is free from copyright, privacy, or third-party brand infringement.
8. Complaints & Enquiries
If you come across a comment or review that you believe is inappropriate, please contact us at:
📧 [email protected]
or use the form on our Contact Us page.
9. Policy Updates
This policy may be updated from time to time without prior notice. The most current version will always be available on this page.