Last Updated: October 2025
Operated by: Hanif Development (002647287-X)
This policy explains how orders are handled and delivered by Elemen (https://elemen.my). We are committed to dispatching every order quickly, safely, and efficiently across Malaysia.
1. Delivery Coverage
We ship across all of Malaysia, including:
- Peninsular Malaysia
- Sabah and Sarawak
At this time, shipping outside of Malaysia is not yet available.
2. Courier Partners
We work with a range of courier providers depending on the region and order type, including but not limited to:
- J&T Express
- PosLaju
- NinjaVan
- DHL eCommerce
- City-Link Express
We reserve the right to change courier providers without notice to ensure faster or safer delivery.
3. Shipping Fees
Shipping fees are calculated automatically at checkout, based on:
- Package weight
- Delivery location
- Current courier rates
Any free shipping promotions will be clearly displayed on the product page or at checkout.
4. Processing & Delivery Timeframes
- Order Processing: 1–2 business days after successful payment.
- Estimated Delivery:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 5–10 business days
These timeframes are estimates and may vary depending on location, public holidays, or current weather conditions.
5. Tracking
A tracking number will be provided as soon as your parcel has been dispatched. You can track your delivery status on the official website of the courier assigned to your order.
6. Delivery Delays
We are not responsible for delays caused by:
- Unforeseen circumstances (e.g. extreme weather, natural disasters, logistics congestion)
- Incomplete or incorrect delivery address
- Failure to receive the parcel within the scheduled delivery window
If your order has not arrived after 14 business days, please contact us at [email protected] with your order number.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
- Report it to us within 48 hours of receipt.
- Include photos of the parcel and product condition.
- We will work with the courier to investigate and resolve the issue.
A replacement or refund will be considered based on the outcome of the investigation.
8. B2B / Wholesale Shipping
For wholesale or bulk orders (B2B), processing times may vary depending on order volume and stock availability. Our team will contact you directly to confirm order details and logistics arrangements.
9. Shipping Enquiries
For any questions regarding delivery:
📧 [email protected]
📍 Hanif Development (002647287-X)
📫 P/35 Block B, Kelana Square, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor
📨 Contact form: https://elemen.my/hubung/