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Welcome to Elemen, operated by Hanif Developments. By accessing or using our website, services, and products, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully before using the site or making any purchase. If you do not agree with these terms, you should not use our services.
1. General Information
This website is owned and operated by Hanif Developments, located at P/35 Block B, Kelana Square, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia. These Terms and Conditions govern your use of our website and the purchase of products from our online store.
For further inquiries, please visit our Contact Page.
2. Acceptance of Terms
By using the Elemen website and purchasing from us, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, including our Privacy Policy, Return & Refund Policy, and Shipping Policy. These policies collectively govern your use of our services.
3. Product Information and Pricing
3.1. Product Descriptions
We strive to provide accurate product descriptions and images on our website. However, we do not guarantee that all details, such as colors, dimensions, or features, are completely accurate, current, or free from errors.
3.2. Pricing
All product prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice. Elemen reserves the right to modify prices, discontinue products, or adjust the specifications of our offerings at any time. The price displayed at checkout is final and inclusive of any applicable taxes or fees unless otherwise stated.
4. Ordering and Payment
4.1. Placing an Order
When placing an order, you agree to provide accurate and complete information. Upon receipt of your order, we will send a confirmation email to the email address provided. This email serves as an acknowledgment of your order but does not constitute acceptance.
We reserve the right to reject or cancel any order for reasons including but not limited to:
- Product unavailability
- Errors in product pricing or descriptions
- Suspicion of fraudulent activity
- Issues with payment processing
4.2. Payment Methods
We accept payment via secure payment gateways, including Curlec by Razorpay and Stripe. By making a purchase, you authorize us to charge your payment method for the full amount of the order, including applicable taxes and shipping fees.
5. Shipping, Returns, and Warranties
5.1. Shipping
All orders are subject to our Shipping Policy, which outlines our processing times, delivery estimates, and backorder procedures. Please review the policy for detailed information about shipping costs and potential delays.
5.2. Returns and Refunds
Our returns and refunds are handled on a case-by-case basis. Please review our Return & Refund Policy for information on eligibility, warranties, and the return process.
5.3. Warranties
Most of the products we sell come with a standard 1-year manufacturer warranty. For more details, please refer to the product description or contact our customer service team. Products without warranties may be subject to a goodwill return policy, as outlined in our Return & Refund Policy.
6. Limitation of Liability
To the fullest extent permitted by law, Elemen and Hanif Developments shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to:
- Your use of or inability to use our website, products, or services;
- Unauthorized access to, or alteration of, your data;
- Errors, inaccuracies, or omissions in any product descriptions, pricing, or service information;
- Any loss, damage, injury, or death resulting from your decision to install, modify, repair, or otherwise handle any electrical appliances or smart home products yourself (DIY work).
You acknowledge that improper installation or handling of electrical devices carries significant risks, and you assume full responsibility for any outcomes resulting from DIY activities.
In all cases, our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall be strictly limited to the amount paid for the specific product giving rise to the claim.
7. Disclaimers
7.1. Product Availability
We strive to keep our product availability up to date, but we cannot guarantee that every product will be in stock at the time of purchase. In case of unavailability, we will notify you as soon as possible and offer an alternative or a refund.
7.2. External Links
Our website may contain links to external websites. These links are provided for convenience, and Elemen is not responsible for the content, privacy practices, or terms of use of those external sites.
8. Intellectual Property
All content, including text, images, logos, and graphics on the Elemen website, is the intellectual property of Hanif Developments or its licensors. Any unauthorized use or reproduction of this content without prior written consent is strictly prohibited.
9. Modifications to Terms
Elemen reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the website and our services constitutes your acceptance of the updated terms.
We encourage you to review this page periodically for updates.
10. Governing Law
These Terms and Conditions are governed by the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be resolved in the courts of Malaysia.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us through our Contact Page.
By using our website and making purchases, you acknowledge that you have read and understood these Terms and Conditions, and you agree to be bound by them.